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  • +44 454 7800 112
  • infotech@arino.com
  • 50 Wall Street Suite, 44150
    Ohio, United States

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Frequently Asked Questions

How much warranty does PERT offer, and can we get an extended warranty?

PERT offers a replacement warranty for 2 years. Yes, customers can opt for an extended warranty of 3 additional years. View PERT’s warranty policy on www.pert.me to know more.

What protocol or technology does the system work on?

PERT’s products are built on Wi-fi, Zigbee, and Bluetooth technologies. Based on your requirements, we suggest multiple products to you to choose from.

What happens when my internet is down? Can I still use the app to run my scenarios?

Yes, PERT allows you to control your home attributes through your app even when the internet is down, i.e., when your phone/tablet is connected to your home router. But you cannot access it via your phone, through the app, when you are away from your home.

Can I create a scenario on my touch switches?

Yes, you can create a scenario and assign it to any touch switch at no additional cost. If you wish to change the scenario, you can do it all by yourself, unlimited number of times, through your app.

If I wish to install this solution in my existing house, what changes do I need to make?

No changes at all. Being a retrofit solution, no additional wiring or changes are required to install the solution.

If I do not wish to install touch switches, can I still automate my home/office?

Though PERT offers a wide range of touch switches to match your home aesthetics, you can always opt out to go with the touch switches and go with the conventional switches and still get your home/office automated.

How much does it cost to completely automate a house?

Automating a room starts from about 50k, where you get a complete control of the lights, fans, AC, all IR devices, a smart plug for either geyser or tv and a microwave sensor. You can always contact THE HOME HUB to get an exact quotation as per your requirement.

How many days does it take to install the entire system?

Usually it only takes about 1-2 days to install and program the entire solution.

If I wish to edit my scenarios, how do I do it?

You can edit, add, or delete scenarios through PERT’s mobile app all by yourself. The interface is very user friendly.

How secure is my automation solution? Do I have a threat from the hackers?

PERT’s automation solution is secured by a 256 bit SSL encryption which is one of the most secure encryptions and almost impossible to crack virtually.

Do I need to replace my current entertainment equipment?

No, you do not need to change any component of your entertainment system as long as it is IR based (which most of the devices are). PERT’s technology is designed to integrate your existing audio and video devices with it’s system. We can pair your device with PERT Remote (also known as IR BLASTER) within minutes to automate it.

Will home automation be a major lifestyle adjustment?

Over the years, popularity and usage of home automation is definitely going to increase. A person who is in a dilemma if he can adopt to a smart home all at once, does not need to worry about it at all. Being a retro fit solution, he can start by automating one room at a time. From there he can incrementally expand to other areas of his house.